Understanding difference
makes all the difference


 

Frequently Asked Questions

for Organisations & Teams Exploring Neurodiversity Training.

We know bringing in any kind of training is a decision that impacts time, budget, people, and culture. Below are some of the questions we are often asked and answers about what we offer, how we work, and what might be possible.

If your question isn’t here, reach out to us below - we value creating clarity for everyone.

On Training Content:

What kinds of neurodiversity training do you offer and can it be shaped for our organisation’s needs?

Complex Strengths’ training is designed to create and support a maturing Neurodivergence Positive Culture that identifies barriers, breaking through some and providing tools to overcome others. 
Values-Rooted, Neuro-Affirming, Always Adaptable. Every part of our training is shaped by current research and lived experience, how humans relate, and a deep respect for the complexity of real people.
This results in higher states of psychological safety, genuinely resourced resilience, and understanding for both teams and individuals.

Neurodivergent attendees on our training days repeatedly feedback that it is the first training they have felt accurately seen, heard, and valued within.
They also mention how much it impacts their sense of wellbeing knowing that their colleagues can finally ‘see and hear them’ too.

We bespoke our training provision to the shape, size, and purpose of the organisation we are working with based on each organisation’s desired outcomes following our initial meeting.

We want to approach neurodiversity in an intersectional way. Is that something you actively bring into your work?

This is a particularly important question. All neurodiversity training, including ours, stands on the shoulders of the activists and advocates who came before us, as well as those we still campaign alongside today. Especially work rooted in anti-blackness and disability justice.
Seldom listened to voices hold large amounts of the insight and intelligence essential for more profound and sustainable progress in the field of neurodiversity.

The wider landscape of EDIB/DEI/JEDI work recognises that no one has equity until we all do. Neurodivergence is inextricably linked with trauma, health, poverty, biological sex, gender, and racialised and LGBTQIA+ experiences. These intersections profoundly shape life outcomes.

Our training acknowledges and explains these connections. We intentionally create space for intersectional experiences within our discussions. For some attendees, particularly those with high levels of other privilege, this can be a “penny-drop” moment that shifts understanding in a lasting way.

What’s the actual experience of a session like, and how do you make these complex ideas accessible?

Our training is original in both design and delivery. We use a highly visual approach to simplify and meaningfully convey complex ideas, especially those drawn from neuropsychology.

The content covers a broad range of neurodivergent experiences and traits, and everything is rooted in an evidence-based understanding of cognition and how we can support different brains in everyday, practical ways.
The science and essential psycho-social information is present, but not overwhelming. We’ve made this knowledge accessible and memorable for diverse audiences, from Year 3 pupils, to university faculty, nurses, social workers, and CEOs.

Sessions are tailored to the organisation’s context, and to the specific roles, processes, or goals being addressed. Depending on the format, sessions might include simple worksheets, whiteboard or flipchart exercises, small group activities, or body-based techniques to shift perspectives, or explore regulation and relational dynamics.

We work to make each session respectful, enjoyable, engaging, and human. Participants are equal partners in the 'training room' who hold a wealth of intelligence about their lives and the organisation.
Our training is designed to 'clears the decks' so that everyone's intelligence and insight gets to be present and useful.

Exploring the Fit:

Could you give examples of how you’ve tailored your sessions for specific teams or goals?

Yes - all of our training is adapted to the context, culture, and goals of the team we’re working with. Here are a few examples of how we’ve tailored sessions for specific business needs:

  • For volunteer funding award panelists, we created focused webinars to help reduce unconscious discrimination and make the application process more equitable for neurodivergent applicants.

  • For Delivery, Support, and Investment Team managers at a leadership level, we delivered a full-day in-person training focused on building a Neurodivergence Positive Culture and increasing psychological safety. The session ended with a co-created action planning process, helping attendees map out their next steps.

  • For mentors and coaches working with neurodivergent entrepreneurs, we designed a webinar and reflection toolkit to build understanding around communication differences, emotional regulation, impacts on motivation and progress, and relational support without pathologising.

We also offer role-specific training for frontline staff, senior leadership, HR teams, and facilitators. Always grounded in neuroscience and inclusion, but shaped around the real-world decisions people need to make in their roles.

Will our staff have opportunities to reflect, ask questions, and consider how to apply this to their roles?

Yes. Our sessions are designed to be interactive, experiential, and reflective.

Depending on the format, we include individual written reflection, group discussion, Q&A sections, and light physical activities (particularly in in-person settings). We also use collaborative tools like flipcharts, worksheets, or shared whiteboards to help teams externalise their thinking and link concepts back to their day-to-day roles.

We aim to continuously improve our training delivery and rather than “delivering content at people,” we focus on creating an experience that invites people to pause, connect, and consider what the material means for them and their work.
We collaborate with participants so they can leave not only with new understanding, but with a sense of clarity around how to begin applying that understanding with care and confidence.

Do you offer training in-person, virtually, or both?

Training is offered both live in person, and in live online sessions.

Additionally we provide all training attendees with an 'online dashboard’ tailored to your organisation. The dashboard includes access to recap videos and further resources.

The dashboard is hosted on The Neurodiverse Universe website/Learning Management System.

Is it always a full-day workshop, or can we choose different formats?

We can absolutely tailor a format that fits best. We offer a wide range of options depending on your goals, team availability, and capacity.

These include:

  • 90-minute webinars

  • Half-day or full-day live sessions (online or in person)

  • Two-day immersive trainings

  • Twilight or lunchtime “drop-in” sessions

  • Group and peer coaching

  • Individual mentoring or consultation

  • Open office hours for ongoing Q&A and reflection

We can mix and match these formats to suit different staff roles or stages of learning. Some organisations choose a single session for all staff, while others combine leadership training with follow-up webinars, peer support groups, or dedicated time for implementation planning.

The goal is to meet teams where they are and to make learning accessible, impactful, layered, and sustainable.

Can virtual sessions be recorded for future use?

Yes, we can provide recordings of sessions for pre-agreed forms of ongoing use within each organisation.

We do find that teams and individual attendees are more comfortable, willing and able to ask questions, be engaged, and be reflective when recording is not happening.

Very often teams opt to have the presentation parts recorded and not the Q&A or reflective exercises - but this would ultimately be down to each team's choice.

Planning & Moving Forward:

Do you offer ways to help us evaluate what people have learned?

Yes, though we approach evaluation a little differently from some standard training models. Because much of the impact of this work comes from shifts in mindset, language, and culture, we focus on capturing meaningful reflection rather than just facts recalled.

During sessions, we use group discussions, whiteboards or flipcharts, and guided reflection activities to help participants process and share what they’re noticing. We also gather individual feedback using paper or online forms, or through post-session chats if preferred.

For those looking for more structured tools, we offer a light-touch multiple choice quiz that reinforces core concepts while providing a measurable sense of understanding.

In many cases, the most powerful indicators of impact come afterwards. In the quality of workplace conversations, the adjustments people begin to make, and the language that starts to shift.

We can support teams to notice and reflect on these longer-term signs of learning as well.

What kind of follow-up or ongoing development do you recommend?

We encourage an organic and layered approach to ongoing development. One that supports a maturing, sustainable culture of neuroinclusion that can resist outdated and unelpful normative pressures over time.

Follow-up options include:

  • Need and project specific webinars

  • Open Q&A sessions

  • Online "office hours” for review and consultation, policy guidance etc.

  • Peer-to-peer support or group coaching (with light scaffolding provided)

  • Themed sessions exploring key topics in more detail, such as communication differences, psychological safety, or inclusive leadership

  • Onboarding-style training videos or welcome webinars for new staff

We often co-design a follow-up rhythm that fits the organisation’s capacity and evolving needs. Whether that’s quarterly check-ins, bite-sized refreshers, or dedicated space for deeper reflection.

The aim is to keep momentum going in a way that feels supportive, not overwhelming, and to help your culture grow more neurodivergence-positive, resilient, and well equipped over time.

We have around 100 staff. Can you offer training at that scale — and how might we approach it?

Yes, we’ve worked with organisations of this size and larger. There are several ways to approach scale while maintaining depth and accessibility.

For online delivery, we can accommodate up to 98 attendees per webinar, with breakout rooms available for smaller group activities and discussion.
For in-person training, we typically recommend groups from 6 to 40 people maximum per session to support engagement and processing, though we can adapt to larger seminar-style formats if all staff can attend the same session in one space.

Some organisations choose to offer training in waves — for example, leadership or core teams first, followed by department-specific or role-tailored sessions. We offer reduced rates for multiple dates or repeat delivery to help make this more feasible.

We’ll work with you to find a format that fits your staffing structure, space, and goals and can support with internal communication, and planning guidance.

What do you charge — and do you offer discounts for charities?

Our pricing depends on the shape and scale of the training package that best suits your team.
We’re always open about how and why we charge what we do.

As a small social enterprise, we use income from organisations with training budgets to subsidise free and low-cost training for families, schools, and grassroots communities who often can’t access this kind of support.
That means your investment has a social benefit ripple effect well beyond your own staff.

We do our best to accommodate charities and not-for-profit organisations with limited access to funding. If cost is a barrier, we’re happy to talk honestly about what’s possible within a limited budget.

To give a sense of previous work:

  • Two 150-minute webinars with recordings for university faculty (98 spaces each session): £1,590

  • Full-day in-person leadership training for 15 managers: £4,790

  • Six repeat 90-minute webinars (following leadership training): £2,250

Where organisations commit to full-day or leadership-level training, we’re able to offer preferential rates on any follow-up sessions, including additional full days, webinars, consultations, or 'open office' support.

We can tailor training packages to funding support you may be receiving, and can offer phased delivery plans if that helps you move forward sustainably.

Not seeing your question here?

Every organisation is different.
We’re happy to work out what fits
your culture, budget and goals. → Let’s talk about what’s possible